Terms

Last updated 2026-09-21

Plain words, because they should be. Using the line, the texts, the chat or the free information service means these terms apply to you.

What Remandly is

Remandly is an intake service. You say what happened, we write it down, and the file goes to an independent criminal defence lawyer's office, which calls you back. That is the whole job.

What Remandly is not

Remandly is not a law firm. Nobody here is your lawyer. Nothing said on the line, in a text, in the chat or on this website is legal advice, and none of it creates a lawyer-client relationship — not with Remandly, and not with any office we pass a file to. A lawyer-client relationship starts only when an office agrees to act for you and you agree to retain them, in their own words and on their own terms.

Remandly is not an emergency service. If someone is in danger, call 911. If someone is in custody and you need the police station, call the station directly.

The free information service

The Ask boxes on this site, the answers you get by text, and the "I just have a question" path on the phone are free 24/7 criminal law information. They explain how things usually work: what a bail hearing is, what a surety does, what a condition means, what to bring, where a courthouse is.

They do not do these things, ever: apply the law to your situation, tell you what to do about your own charge, predict what will happen, quote a price, or coach you on what to say to police. The one thing we will say about police is that you do not have to answer police questions without a lawyer. Information is general and may not fit your case. Court rules and practices change; we may be out of date. If it matters, the office will go through it with you on the call.

Using the service

Use it honestly and for its purpose. That means:

Tell us the truth. A file built on invented facts wastes the call you need.
Use it for yourself, or for someone you are genuinely trying to help — a family member or a friend, with their knowledge where that is possible. A parent or guardian may open a file for their child.
Do not use the line or the texts to threaten, harass or abuse anyone, including the person on the other end of the callback.
Do not send bank card numbers, a Social Insurance Number or anything about credit. We refuse that automatically and it does not go on your file.
Do not attack the service: no scraping, no automated flooding, no attempts to break the phone gate or the rate limits. We block numbers and addresses that do.
This service is for adults. If you are under 18, ask a parent, guardian or another trusted adult to call with you; a file opened by a minor is held until an adult is reached.

We can refuse or close a file, and stop texting or answering a number, if any of this is broken.

Texts and calls

Calls to the intake line are written down. The line says so before it asks anything. The transcript and a summary go on your file so the office does not make you repeat yourself, and they are kept only while your matter is open.

Texts come from 289-367-7860. You get them because you asked for the callback or said yes on the call. Reply STOP and they stop, on any message. We keep texting to what is needed: the file link, what helps before the call, and answers when you ask. Unprompted texts wait until 8 am and stop at 9 pm Toronto time, unless someone is in custody and time matters. A reply to your own message comes back at any hour.

Standard message and data rates from your carrier apply. We do not charge for texts.

Documents and photos

If you send a photo of your papers, it goes on your file for the office. Photos and files are kept while the matter is open and deleted after that. You can ask us to delete something sooner and we will. Do not photograph a bank card or anything with card numbers on it.

What it costs you

Nothing. Remandly does not charge you to use the line, the texts, the chat or the information service, and does not take a share of any legal fee. If you retain an office, that money is between you and that office, on their terms. The offices we work with are private retainer only and do not take Legal Aid certificates. If Legal Aid is the better route for you, Legal Aid Ontario is 1-800-668-8258 and Legal Aid Alberta is 1-866-845-3425.

The offices are independent

The criminal defence offices Remandly passes files to are independent businesses. They decide whether to take your matter. They are responsible for their own advice, their own fees and their own conduct, and they answer to their own law society, not to us. Remandly does not supervise legal work and does not sit in on it.

No promises about outcomes

Nobody can promise you a result, and we do not. We do not promise a particular lawyer, a particular price, or that any office will take your matter. We aim to get a call back to you quickly and we tell you when to expect it, but we do not guarantee a callback time, and phone networks, carriers and people are imperfect.

If something goes wrong

The service is provided as it is. To the extent the law allows, Remandly is not liable for indirect or consequential loss arising from using it, or from a delay or failure in a call, a text or this website. To the extent the law allows, Remandly’s total liability for any claim arising from the service is limited to the amount you paid Remandly for it, which is nothing. Nothing here limits rights you have under the Ontario Consumer Protection Act or other law that cannot be excluded.

Nothing here limits liability for anything that cannot be limited by law.

Changes to these terms

We update this page when the service changes. The date at the top is the date of the last change. Using the service after a change means the new terms apply. If a change is significant, we will say so on the page.

Governing law

These terms are governed by the laws of Ontario and the laws of Canada that apply there, and the courts of Ontario have jurisdiction. For a matter in Alberta, the laws of Alberta and the laws of Canada that apply there govern, and the courts of Alberta have jurisdiction.

Contact

Questions about these terms, a complaint, or a deletion request: intake@remandly.ca. You can also text 289-367-7860.