Accessibility statement and known gaps

Accessibility

Remandly’s accessibility target, the gaps we know about on the site and the phone line, and how to reach us if something does not work for you.

Last updated October 14, 2026

Answered 24/7 · Your file opens while you talk · Text any time

Remandly intake lineReady

Or chat by text

Talk it through — the line answers and your file opens while you talk.

or call +1 289-367-7860

Free
Private
No pressure
Canadian

Target

WCAG 2.1 Level AA. One question per screen, large tap targets, keyboard and screen-reader use throughout, no time limits, and reduced motion when your device asks for it.

Known gaps

The document camera needs a working camera; without one you can type the court date instead.
Web calls run on a third-party voice service, so its audio controls are not fully under our control.
Automated checks are run on every release; a full manual audit with assistive technology has not yet been done.

Tell us

If something does not work for you, email intake@remandly.ca. We reply and we fix it.

PIPEDACanadian privacy law
EncryptedIn transit and at rest
Your yes firstNothing saved without it
No card. No SIN.Never asked
Kept while openThen deleted
CanadianOwned and built here

Remandly is not a law firm and does not give legal advice. Free 24/7 criminal law information.

What happens when you tap.

Every step below is a real event on your file. You get one short text for each, and never one that isn’t true.

You talk. It starts.As you speak, your file is built. Interrupt, take your time — it’s your story.

Your file opens while you’re still talking.Your file number follows by text.

Your papers go straight in.Snap a photo; it lands on your file, usually within minutes.

The office picks it up.A real person at a criminal defence lawyer’s office, with everything you said in front of them — nothing to repeat.

You stay connected the whole time.Text the same line anytime, day or night. It knows your file.

Built to the standard your situation deserves.

Not a chat widget bolted onto a website. A Canadian intake system, designed with defence counsel, held to the rules that protect you.

PrivacyPIPEDACanada’s federal privacy law governs how your information is collected, used and kept.

SecurityEncrypted in transit and at restOn infrastructure independently certified to SOC 2 Type II and ISO 27001.

ConsentNothing saved without your yesYou hear what is recorded before it is kept. You can ask for it to be deleted.

DataNo card. No SIN. Ever.We never ask. If you say it, it is not stored.

RetentionKept only while your matter is openThen deleted. Every access is logged.

AccessWCAG 2.1 AAWorks with screen readers, large text and one hand at 2 a.m.

Canadian owned. Canadian built. Handled under Canadian privacy law. Where processing happens

Certifications named above belong to the infrastructure providers Remandly is built on.